Delete your PETMETIVA account.

PETMETIVA users can request permanent deletion of their account and associated ordinary account data.

Delete your account in the PETMETIVA app

If you can still sign in to PETMETIVA, use the account deletion option in PETMETIVA's account/settings controls. The protected deletion flow asks you to confirm the permanent deletion request before it proceeds.

Request deletion without the app

If you have uninstalled PETMETIVA, cannot access the app, or prefer to make the request outside the app, email petmet.support.au@gmail.com.

Use a subject such as PETMETIVA account deletion request. Where possible, send the request from the email address associated with your PETMETIVA account and include your PETMETIVA username if you know it. This helps PETMETIVA identify the correct account while minimising the amount of additional information needed.

PETMETIVA may need to take a proportionate step to confirm that the requester is entitled to delete the account before processing an external request.

Start an account deletion request

What is deleted

When a valid deletion request is completed, PETMETIVA's deletion process is designed to remove the ordinary PETMETIVA account and associated user data that is no longer required, including the public-facing profile and ordinary account/product information controlled by PETMETIVA.

Where applicable, PETMETIVA also removes or de-identifies user-controlled content and files through its protected deletion workflow, subject to narrow exceptions and the practical limits of short-lived backups.

Information that may be retained

PETMETIVA may retain a limited, access-restricted record where reasonably necessary for a legitimate reason such as:

• security or fraud prevention;
• an active safety investigation;
• child-safety or serious abuse case continuity;
• a dispute or legal claim; or
• an applicable legal or regulatory requirement.

A narrow retention exception does not mean PETMETIVA keeps your ordinary public account active. PETMETIVA aims to separate retained safety/legal records from the deleted account and minimise identifying information wherever reasonably practicable.

Short-lived backup copies may not disappear instantly, but PETMETIVA does not use backups to restore an account after a completed deletion request except where required to respond to a security or integrity incident.

Timing

PETMETIVA aims to process valid deletion requests within a reasonably prompt period. If additional information is needed to verify the request, or if a narrow safety/legal hold affects part of the deletion process, PETMETIVA will explain the next step where it can do so without compromising a safety investigation or legal obligation.

Questions

PETMETIVA Privacy and Support
Email: petmet.support.au@gmail.com

See also the PETMETIVA Privacy Policy.