Privacy at PETMETIVA.
Updated 1 September 2026 · Pre-launch and beta information
Who operates PETMETIVA
PETMETIVA is currently operated in Australia by Mehdi Sorouri as a sole-trader business. Privacy and support enquiries can be sent to petmet.support.au@gmail.com.
Information PETMETIVA may handle
Depending on the features you use, PETMETIVA may handle account and authentication details, private age-eligibility information, profile details, pet profiles and photos, likes and saved items, adoption or rehoming enquiries, messages, community content, marketplace activity, notification preferences and device push tokens, verification information, safety reports, moderation records and limited technical logs.
PETMETIVA’s initial beta is intended for adults aged 18 or older. Date of birth and age-assurance information are intended to remain private and are not displayed on public profiles.
Why PETMETIVA uses information
- to create, secure and manage accounts;
- to provide discovery, community, messaging, adoption and marketplace features;
- to apply age-eligibility rules and human-review processes;
- to provide notifications you enable;
- to investigate safety, fraud, scam, animal-welfare or abuse reports;
- to maintain, secure and improve the service; and
- to meet legal, safety and dispute-handling obligations.
Public and private information
Information deliberately published in a profile, listing, post or comment may be visible to other users. Private messages, date of birth, saved items, discovery preferences, push tokens, verification evidence, safety reports and internal moderation information are intended to have restricted access.
Service providers and overseas processing
PETMETIVA currently uses third-party infrastructure including Supabase for authentication, database and storage functions, and may use Google, Apple and Expo-related services for app distribution, platform features and notifications. PETMETIVA’s current backend development environment uses infrastructure in the Singapore region. Providers and processing locations may change.
Safety records and account deletion
PETMETIVA may retain narrowly necessary safety, moderation, fraud, dispute or completed-transaction records where there is a legitimate operational or legal reason. Ordinary account data can be removed through a protected deletion workflow, subject to unresolved safety or transaction obligations.
See Delete your PETMETIVA account for both the in-app and external deletion routes.
Child safety
PETMETIVA has specific standards prohibiting child sexual abuse and exploitation. See the PETMETIVA Child Safety Standards.
Security
PETMETIVA uses technical and organisational controls intended to protect information, including role-based access and restricted safety workflows. No online system can promise absolute security.
Access, correction and complaints
Contact petmet.support.au@gmail.com. PETMETIVA may need to verify identity before providing protected account information.
Changes
This notice may be updated as PETMETIVA’s production features, providers, legal structure and launch geography are finalised.