Privacy Policy

Updated: 17 October 2026 Operator: Mehdi Sorouri (registered ABN name: SOROURI, MEHDI DANIEL), sole trader, Australia; ABN 33 225 163 497 Privacy and support contact: petmet.support.au@gmail.com Service: PETMETIVA

1. About this policy

PETMETIVA is a pet-focused mobile platform for adults that may provide user and pet profiles, discovery, community features, adoption/rehoming listings and enquiries, private messaging, notifications, verification and trust-and-safety tools.

This Privacy Policy explains the personal information PETMETIVA may collect or hold, why PETMETIVA uses it, when it may be disclosed, and the choices available to users.

PETMETIVA is designed using data-minimisation, least-privilege and privacy-by-design practices. PETMETIVA will review this policy as the service, law and production providers change.

2. Information PETMETIVA may collect

Depending on the features you use, PETMETIVA may collect or hold the following categories of information.

Account and authentication information

• account and user identifiers;
• email address;
• authentication/session and account-security information;
• verification status where enabled.

PETMETIVA does not need access to your plaintext password.

Age-eligibility information

PETMETIVA's initial account experience is for adults aged 18 years or older. PETMETIVA may collect:

• date of birth;
• an age-eligibility or age-review outcome;
• a limited platform age-check result, source category, integrity category, check/expiry timestamps and whether human review is needed, where the platform check is available; and
• a concise review response, appeal and restricted reviewer record when you request review or an age concern needs assessment.

Date of birth is private and is not displayed on a public profile. On supported Android builds, an optional Google Play age-range check processes the range on your device and sends a limited result to PETMETIVA. PETMETIVA does not store the raw platform age bounds, an identity-document image or a biometric template for this check. A platform or self-declared result is a supporting signal, not confirmation of adulthood. Human review is available from Age check when the platform check is unavailable or you prefer review. Do not include ID numbers or document images in a review response.

The latest five compact platform/review outcomes are retained per account. An outcome can expire without deleting an ongoing safety case. Restricted case notes are kept only while reasonably needed for review, appeals, safety, disputes or legal obligations. Ordinary age-check records are removed with account deletion; narrowly necessary safety records remain subject to section 15.

Profile and pet information

PETMETIVA may collect information such as:

• display name and username;
• profile photo/avatar and biography;
• city and country;
• pet name, species, breed, sex and age/date of birth;
• pet biography, temperament and interests;
• pet photographs;
• vaccination, desexing/neutering or similar owner-supplied indicators where relevant.

Some profile, pet and listing information is intentionally visible to other users when you publish it.

Discovery and interaction information

PETMETIVA may record:

• discovery preferences and filters;
• likes, passes, matches and saved items;
• follows and community interactions;
• listing or product interactions needed to provide and improve the service.

Adoption, rehoming and listing information

Where these features are used, PETMETIVA may collect:

• listing and availability details;
• coarse location such as city;
• owner-supplied microchip, registration or other statutory identifiers where required for a listing;
• adoption/rehoming enquiries;
• household descriptions, pet experience and meeting preferences supplied in an enquiry;
• enquiry status and related workflow information.

Messages and community content

PETMETIVA may store:

• private messages and conversation membership;
• message media where supported;
• community posts, comments and media;
• timestamps and read/activity state.

Private message bodies are not intended to be copied into general marketing or analytics systems.

Trust, verification and safety information

PETMETIVA may collect or create:

• verification requests and outcomes;
• limited verification evidence where a defined verification process requires it;
• safety reports and supporting details;
• references to relevant users, listings, content or conversations;
• block records;
• moderation notes, action history and account safety flags.

Safety and verification records can be sensitive in context and are subject to stricter access controls.

Device, notification and technical information

PETMETIVA may process:

• device/platform and app-version information;
• push notification tokens and device information needed to deliver notifications;
• security and reliability logs;
• limited product analytics where enabled.

PETMETIVA aims to keep passwords, authentication tokens, raw date of birth, private message bodies, raw verification evidence and detailed safety narratives out of general analytics.

Website launch updates

If you sign up for launch updates, PETMETIVA collects the form details you provide, such as your name, email, location, phone platform and interests, to plan launch and send the updates you consent to. Signing up does not provide app access. Contact support to stop these emails or remove your signup details.

3. How PETMETIVA collects information

PETMETIVA may collect information:

• directly from you when you create or update an account, profile, pet or listing;
• when you provide date of birth or other eligibility information;
• when you send messages, post content or interact with other users;
• when you submit an adoption/rehoming enquiry;
• when you use verification, reporting, blocking or safety functions;
• automatically where necessary for authentication, security, reliability, notifications and limited analytics;
• from an authorised rescue, shelter or other partner where a defined PETMETIVA workflow requires it; and
• from service providers acting for PETMETIVA.

Higher-risk collection may be accompanied by a contextual notice explaining the specific purpose.

4. Why PETMETIVA uses information

PETMETIVA may use personal information to:

• create and manage accounts;
• apply the minimum-age rule;
• authenticate users and protect account security;
• provide profiles, pet records, discovery and listing features;
• provide likes, matches, saved items and community interactions;
• route adoption/rehoming enquiries;
• enable authorised private messaging;
• deliver notifications;
• operate verification and trust indicators;
• receive, investigate and respond to reports, scams, abuse, animal-welfare and child-safety concerns;
• enforce PETMETIVA's rules and Terms;
• prevent fraud, misuse and security incidents;
• maintain, troubleshoot and improve the service;
• comply with applicable legal obligations and valid lawful requests; and
• protect users, animals, partners, PETMETIVA and the public where permitted by law.

PETMETIVA does not sell private user information to third parties.

5. Public and private information

Information you intentionally publish in a profile, pet profile, listing, post or comment may be visible to other PETMETIVA users according to the relevant feature.

Information such as date of birth, private messages, adoption enquiry details, saved items, discovery preferences, push tokens, verification evidence, safety reports and internal moderation records is intended to have restricted access according to purpose and role.

Do not publish information in a public area that you do not want other users to see.

6. Location

PETMETIVA currently uses coarse location fields such as city for relevant profile, listing and discovery features.

If PETMETIVA later requests precise device location, PETMETIVA will provide an appropriate notice and permission request. Precise location will not be treated as public by default.

7. Service providers and overseas processing

PETMETIVA uses third-party technology providers to operate the service.

The current PETMETIVA backend uses Supabase for authentication, database and storage functions. PETMETIVA's current Supabase project is hosted in the Singapore region.

PETMETIVA may also use Apple, Google and Expo-related services for app distribution, operating-system integration, notifications or development/runtime functions where those features are enabled.

Personal information may therefore be stored or processed outside Australia, including Singapore, and potentially other locations used by the relevant service providers and their subprocessors.

PETMETIVA periodically reviews material providers used by the production service.

8. When PETMETIVA may disclose information

PETMETIVA may disclose or make information available:

• to other users where you intentionally publish information or participate in a user-to-user workflow;
• to the relevant listing owner or applicant in an adoption/rehoming workflow;
• to service providers that help PETMETIVA operate the service;
• to approved rescue, shelter, animal-welfare or other partners where an authorised integration or referral requires it;
• where required or authorised by law or a valid lawful request; and
• where reasonably necessary to respond to a serious safety or security issue, subject to applicable law.

A partner does not receive unrestricted access to PETMETIVA user data merely because it works with PETMETIVA.

PETMETIVA does not intend to disclose a user's raw date of birth to other ordinary PETMETIVA users for age eligibility.

9. User-generated content

If you upload or publish content, you are responsible for ensuring you have the rights and permissions needed to provide that content and make it visible in the way you choose.

PETMETIVA's Terms explain the limited licence needed to host, display, process, moderate and provide user content through the service.

10. Verification evidence

Where verification evidence is required, PETMETIVA aims to:

• collect only what is reasonably necessary for the stated verification purpose;
• restrict access to authorised roles;
• keep verification evidence separate from ordinary public pet/media content where practicable; and
• avoid retaining raw evidence longer than reasonably necessary.

The current age-check and review screens do not request government identity documents. Government-issued ID is not the only pathway to establish age eligibility. Any stronger method must first be assessed for necessity, proportionality, alternatives, security, retention and deletion, with a clear notice before collection.

11. Safety reports and moderation information

PETMETIVA may retain safety, report and moderation information where reasonably necessary for investigation, resolution, review/appeal, fraud and abuse prevention, protection of users or animals, legal obligations or disputes.

PETMETIVA uses an evidence-minimising approach for suspected illegal child sexual exploitation material. Users and staff are instructed not to create unnecessary copies of suspected illegal material and to use identifiers and context wherever possible.

PETMETIVA will not ordinarily disclose a reporter's private information to the reported user merely because a report was submitted.

12. Notifications

If you enable push notifications, PETMETIVA may use a device push token to send relevant alerts.

Because notifications can appear on a locked screen, PETMETIVA aims to avoid unnecessary sensitive private content in notification payloads.

You can control notification permissions through your device settings and PETMETIVA settings where available.

13. Analytics and service improvement

PETMETIVA may use limited product analytics to understand whether features work, diagnose failures, measure important flows and improve the service.

PETMETIVA aims to minimise identifiable analytics and avoid sending raw date of birth, private messages, raw verification evidence, detailed safety narratives or credentials to general analytics systems.

14. Security

PETMETIVA uses technical and organisational measures intended to protect personal information, including authentication controls, row-level/data-access controls, restricted staff access and service security controls.

No online service can guarantee absolute security. Users should keep credentials and devices secure and report suspected unauthorised account access promptly.

15. Retention and deletion

PETMETIVA keeps information only for as long as reasonably required for the purpose for which it is held, legitimate operational or safety needs, and applicable legal requirements.

Different information may have different retention periods. When information is no longer required, PETMETIVA aims to delete or de-identify it where reasonably practicable.

Deleting content from the active product may not remove it immediately from short-lived backups, access-restricted audit records or information PETMETIVA must reasonably retain for a legitimate safety, fraud-prevention, dispute or legal reason.

PETMETIVA does not use a safety/legal exception as a reason to keep an ordinary public account active after a valid deletion request. Where narrow information must be retained, PETMETIVA aims to separate that restricted record from the deleted public account and minimise identifying information.

16. Access and correction

Users can update common profile, pet and listing information through available PETMETIVA features.

Because date of birth is an eligibility/security field, correction may require a support or review process rather than unrestricted editing.

For an access or correction request, contact petmet.support.au@gmail.com. PETMETIVA may need to verify that the requester is entitled to access protected information.

17. Account deletion

PETMETIVA provides an in-app account deletion pathway through account/settings controls.

Users who no longer have access to the app may also request deletion using PETMETIVA's external account-deletion resource at https://petmetiva.com/account-deletion, or by emailing petmet.support.au@gmail.com from the email address associated with the PETMETIVA account where possible.

PETMETIVA will not ask you to send your password by email.

A deletion request removes the ordinary account and associated user data through PETMETIVA's protected deletion process, subject only to narrow information that PETMETIVA reasonably needs to retain for security, fraud prevention, active safety matters, disputes or applicable legal requirements. Any such retention is intended to be access-restricted and minimised.

18. Privacy complaints

If you believe PETMETIVA has mishandled personal information, contact petmet.support.au@gmail.com and provide enough information for PETMETIVA to understand the concern without sending unnecessary sensitive evidence.

Where applicable law gives you a right to complain to an external privacy regulator, this policy does not limit that right.

19. Children and age eligibility

PETMETIVA's initial account experience is intended only for adults aged 18 years or older.

A person whose date of birth indicates they are under 18 cannot complete the normal PETMETIVA onboarding flow. PETMETIVA may investigate credible concerns that an account is being used by a person below the minimum age and may restrict or close the account after appropriate review.

The 18+ rule does not remove PETMETIVA's obligations concerning child safety where a child appears in content or may otherwise be at risk, and it does not by itself determine PETMETIVA's classification under Australian online-safety schemes.

20. Changes to this policy

PETMETIVA may update this policy when the service, providers or applicable requirements change. Material changes will be dated and communicated in an appropriate way.

21. Contact

PETMETIVA Privacy and Support Operator: Mehdi Sorouri (registered ABN name: SOROURI, MEHDI DANIEL), sole trader, Australia; ABN 33 225 163 497 Email: petmet.support.au@gmail.com