Terms of Use

Updated: 17 October 2026 Operator: Mehdi Sorouri (registered ABN name: SOROURI, MEHDI DANIEL), sole trader, Australia; ABN 33 225 163 497 Support: petmet.support.au@gmail.com Governing law: New South Wales, Australia, subject to mandatory applicable law

1. Agreement

These Terms govern your use of PETMETIVA, a pet-focused platform that may provide user and pet profiles, discovery, community content, adoption/rehoming listings and enquiries, private messaging, notifications, verification, reporting, blocking and safety features.

By creating a PETMETIVA account or using PETMETIVA after these Terms take effect, you agree to these Terms. If you do not agree, do not use PETMETIVA.

2. Eligibility and accounts

PETMETIVA's initial account experience is available only to adults aged 18 years or older.

You must:

• be at least 18 to complete PETMETIVA onboarding;
• provide accurate account and age-eligibility information;
• use your own account and not impersonate another person or organisation;
• keep your credentials secure; and
• notify PETMETIVA if you reasonably believe your account has been compromised.

PETMETIVA may restrict or close an account where it reasonably determines that the user does not meet the minimum-age rule, subject to any narrow retention reasonably required for safety, fraud prevention, disputes or applicable law.

An age gate or verification indicator is not a guarantee of a user's identity, character, honesty or future conduct.

Where available, you may use the private platform age-range check or request human review from Settings > Age check. Platform ranges and self-declarations are supporting signals; they do not by themselves confirm adulthood or lift an age restriction. PETMETIVA may request a proportionate additional check. If an age restriction is applied, the in-app age-review route remains available for an eligible adult response or appeal. Do not submit identity-document numbers or images in review text fields. The Privacy Policy explains the limited records retained.

3. What PETMETIVA provides

PETMETIVA provides technology that may help users:

• create user and pet profiles;
• discover pets, users and relevant content;
• publish or browse pet/adoption/rehoming listings;
• save content and express interest;
• submit adoption/rehoming enquiries;
• communicate through authorised conversations;
• participate in community features; and
• use reporting, blocking, verification and trust-and-safety tools.

Unless PETMETIVA expressly states otherwise for a particular service, PETMETIVA is a platform/intermediary and is not the owner, seller, breeder, shelter, veterinary provider or adopter of an animal listed by another user or organisation.

4. User and listing information

Users and organisations are responsible for information they submit.

If you create a listing or pet profile, you must have authority to do so and must not knowingly provide materially false or misleading information about ownership, identity, health, age, breed, vaccination, microchip/registration status, availability or other important facts.

A PETMETIVA verification indicator confirms only the specific check PETMETIVA says it completed. It is not a guarantee that a user, organisation, animal, listing or future interaction is safe, lawful, suitable or truthful in every respect.

5. Animal welfare and lawful use

PETMETIVA must not be used to facilitate unlawful, unsafe or irresponsible animal activity.

You must comply with applicable animal-welfare, companion-animal, breeder, registration, microchip, advertising, sale/rehoming, permit, wildlife and restricted-species requirements.

You must not use PETMETIVA to:

• facilitate animal cruelty, fighting, exploitation or prohibited breeding;
• advertise, obtain, transfer or trade an animal where doing so is unlawful;
• evade registration, microchip, breeder-identification, permit or transfer requirements;
• knowingly conceal a material welfare or legal issue where disclosure is required;
• make materially false animal-health, provenance or ownership claims; or
• use PETMETIVA for activity reasonably likely to place an animal or person at serious risk.

PETMETIVA may remove or restrict content or activity where reasonably necessary to protect animal welfare, users, the service or to comply with applicable law.

6. Adoption and rehoming

Submitting an adoption or rehoming enquiry does not create a right to adopt, acquire or meet an animal.

The relevant owner, rescue, shelter or authorised organisation is responsible for assessing an enquiry and making its own lawful and welfare-appropriate decision.

PETMETIVA may provide messaging and workflow tools but does not guarantee that a party will respond, proceed or complete an adoption/rehoming outcome.

Users should keep sensitive personal information to the minimum reasonably necessary and use appropriate caution when arranging an in-person meeting or animal transfer.

7. Messaging, community content and conduct

You must not use PETMETIVA to:

• harass, threaten, intimidate, stalk or abuse another person;
• send spam or repeated unwanted contact;
• impersonate PETMETIVA, a rescue/shelter, organisation or another user;
• run scams, solicit unlawful payments or distribute credential-harvesting links or malware;
• circumvent a block, moderation action or account restriction;
• publish another person's private information without appropriate permission;
• infringe copyright, privacy or other legal rights;
• promote unlawful activity or animal cruelty; or
• upload or distribute content prohibited by PETMETIVA's safety standards.

Users must have the necessary rights and permissions for content they upload.

8. Child safety

PETMETIVA has zero tolerance for child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, sexual trafficking of children and related conduct.

The detailed PETMETIVA Child Safety Standards form part of PETMETIVA's safety rules. Users must not create, upload, request, solicit, distribute, facilitate or promote content or conduct that sexually abuses, exploits or endangers a person under 18.

Users should report child-safety concerns through PETMETIVA's in-app reporting tools or to petmet.support.au@gmail.com. Do not download, forward or create unnecessary copies of suspected illegal child sexual exploitation material.

PETMETIVA may urgently restrict content, conversations or accounts, remove prohibited material, preserve limited safety records, prevent further contact, and make or support reports to competent authorities where required by law or reasonably necessary to protect a child.

9. Reporting and blocking

PETMETIVA provides or release-gates in-app reporting and blocking controls for user-generated content and user interactions.

Reports must be made honestly and not maliciously. PETMETIVA may investigate reports and take proportionate action, including content removal, interaction restrictions, verification holds, warnings where appropriate, temporary suspension or permanent account termination.

Blocking may affect messaging, discovery, profiles and other interaction paths.

10. Licence for content you submit

You retain any rights you legally hold in content you submit to PETMETIVA.

You give the PETMETIVA Operator a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, technically modify, communicate and display your content only as reasonably necessary to:

• provide PETMETIVA and the features you choose to use;
• display content in the areas you selected;
• make technical copies, thumbnails and backups;
• moderate content, investigate reports and enforce these Terms;
• protect users, animals and service security; and
• comply with applicable legal obligations.

This licence does not transfer ownership of your content to PETMETIVA. It ends when the relevant content is deleted from active use except where limited copies reasonably remain in short-lived backups or access-restricted safety, dispute, audit or legally required records.

PETMETIVA does not use this clause as a blanket right to sell private user content or safety/verification evidence for unrelated commercial purposes.

11. PETMETIVA intellectual property

PETMETIVA's brand, software, source code, original designs, documentation, original product copy and other proprietary materials remain owned by or licensed to the PETMETIVA Operator and are protected to the extent legal rights subsist.

These Terms do not transfer PETMETIVA intellectual property to users and do not grant a licence to copy, reproduce, distribute, commercially exploit or create derivative works from PETMETIVA proprietary material except to the limited extent necessary to use the service as intended or where applicable law permits the use without permission.

PETMETIVA does not claim ownership of abstract ideas, generic functionality, third-party software or user content merely because those things appear in or interact with the service.

Third-party software, media and trademarks remain subject to their owners' rights and licences.

12. Verification

PETMETIVA may request reasonable evidence for defined verification purposes, decline verification where evidence is insufficient, and remove or expire a verification status when relevant information changes or becomes unreliable.

Verification is not a warranty of future behaviour or a substitute for users' own appropriate checks.

13. Privacy

PETMETIVA handles personal information according to the PETMETIVA Privacy Policy and applicable contextual notices.

Users must not use PETMETIVA to unlawfully collect, disclose or misuse another person's personal information.

14. Account deletion

You may request permanent account deletion through PETMETIVA's in-app account/settings controls.

If you no longer have access to the app, you may use the external account-deletion resource at https://petmetiva.com/account-deletion or contact petmet.support.au@gmail.com.

PETMETIVA's deletion process removes ordinary account data subject only to narrow, access-restricted information that PETMETIVA reasonably needs to retain for security, fraud prevention, active safety matters, disputes or applicable legal requirements.

15. Suspension and termination

PETMETIVA may restrict or suspend an account where reasonably necessary because of:

• material or repeated breach of these Terms or PETMETIVA safety standards;
• failure to meet the minimum-age rule;
• fraud, scams, impersonation or security risk;
• serious child-safety, animal-welfare or user-safety concerns;
• unlawful conduct;
• attempts to evade a valid restriction; or
• applicable legal requirements.

Where appropriate, PETMETIVA will consider notice, reasons and a review/appeal path. Immediate restriction may be necessary for serious safety or security risks.

PETMETIVA will not use suspension rights arbitrarily or in a way prohibited by applicable law.

16. Third-party services

PETMETIVA relies on third-party technology and may link to third-party organisations or services. Third parties have their own terms, privacy practices and responsibilities.

PETMETIVA is not responsible for a third-party service merely because PETMETIVA links to or integrates with it, except to the extent PETMETIVA has a non-excludable legal responsibility.

PETMETIVA will not state or imply that a third party endorses PETMETIVA unless that endorsement actually exists and may lawfully be stated.

17. Availability and beta status

PETMETIVA is a developing service. Features may be changed, added, paused or discontinued.

A beta or pre-release label does not remove PETMETIVA's non-excludable legal obligations or justify careless handling of personal information or safety issues.

18. Fees and future paid features

In-app marketplace checkout and store subscription billing are not currently enabled. A displayed catalogue, cart, membership preview or enquiry is not confirmation of a paid order or active paid subscription.

These Terms do not by themselves activate a paid subscription, animal transaction fee or marketplace payment service.

Before PETMETIVA introduces a paid subscription, commission, promoted listing, marketplace payment or other paid consumer feature, PETMETIVA will provide the pricing, payment, cancellation, refund and other terms required for that feature.

Core reporting, blocking and child-safety functions will not be made dependent on payment merely by changing these Terms.

19. Disclaimers and Australian Consumer Law

PETMETIVA provides a digital platform and cannot control every statement or action of independent users and organisations.

To the extent permitted by law, PETMETIVA does not promise that every listing or user statement is accurate, that a specific pet or enquiry outcome will be available, that every user will respond, that the service will always be uninterrupted, or that verification eliminates all risk.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded or modified, including rights under the Australian Consumer Law where it applies.

Any exclusion or limitation in these Terms applies only to the extent permitted by law.

20. Liability

To the extent permitted by law, each party remains responsible for loss caused by its own unlawful conduct, fraud, wilful misconduct or breach of obligations that cannot lawfully be excluded.

PETMETIVA is not responsible merely because independent users choose to meet, communicate, adopt/rehome an animal or enter a separate arrangement with each other.

21. Governing law

These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory rights or jurisdictional rules that apply to you and cannot lawfully be excluded.

22. Changes to these Terms

PETMETIVA may update these Terms where reasonably necessary to reflect service, legal, safety or operational changes.

Material changes will be dated and communicated in an appropriate way. PETMETIVA will not rely solely on continued use where fresh consent or another process is required by applicable law.

23. Website launch updates

Website signup is for launch communications you consent to and does not provide pre-launch app access. Contact support to unsubscribe or request deletion of your signup details.

24. Contact

PETMETIVA Support Operator: Mehdi Sorouri (registered ABN name: SOROURI, MEHDI DANIEL), sole trader, Australia; ABN 33 225 163 497 Email: petmet.support.au@gmail.com